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Privacy policy

Your privacy is critically important to us. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.regn.co.uk (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device. This includes your:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse, we also collect:

  • Pages and products you view
  • Websites or search terms that referred you to the Site
  • Information about how you interact with the Site

We refer to this as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device (often including an anonymous unique identifier).
  • Log files – Track actions on the Site and gather your IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons / tags / pixels – Electronic files used to track browsing behaviour.
  • Third-party apps – Including Shopify-approved applications and payment providers.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect:

  • Your name
  • Billing and shipping address
  • Payment information (via our payment providers)
  • Email address
  • Phone number

We call this “Order Information.”

We may also collect your contact details (e.g. name and email) when you sign up for newsletters or marketing communications. This is referred to as “Marketing Information.”

Together, we refer to Device, Order, and Marketing Information as “Personal Information.”

2. How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfil orders
  • Arrange shipping
  • Provide invoices and order confirmations
  • Communicate with you
  • Screen for fraud or potential risk
  • Offer customer support

We use your Device Information to:

  • Identify and prevent fraud or risk
  • Improve and optimise our Site
  • Understand how visitors browse and interact with the Site
  • Run targeted advertising and remarketing campaigns

We use your Marketing Information to:

  • Send promotional emails if you’ve opted in
  • Show you relevant ads on third-party platforms
  • Manage newsletter subscriptions and personalised content

3. Legal Bases for Processing (GDPR)

We process your Personal Information under the following legal bases:

  • Contractual necessity – To fulfil purchases and deliver goods or services
  • Legitimate interests – For fraud prevention, website improvement, and direct marketing
  • Consent – For email marketing, advertising cookies, and tracking, where legally required

You may withdraw your consent or opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors such as Stripe and PayPal
  • Analytics providers
  • Advertising platforms (such as Facebook, Instagram, Google, and Bing)

We only share the minimum data required with third parties, and they are prohibited from using it for their own marketing purposes.

We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.

5. Marketplace Orders

When you purchase a product through our Marketplace, your Personal Information will be shared with the third-party vendor who fulfils that order. This includes your name, shipping address, and contact details necessary for delivery.

  • Vendors only receive the information required to process and ship your order.
  • Vendors are not permitted to use your details for marketing unless you have given direct consent.
  • We remain your main point of contact for customer service, refunds, or returns, but the vendor is responsible for fulfilment and delivery.

By purchasing a Marketplace item, you acknowledge and agree that your data will be shared with the vendor for these purposes.

6. Behavioural Advertising & Cookies

We use cookies and tracking tools to serve personalised ads based on your activity on our Site.

You can manage your cookie preferences through our cookie banner or your browser settings.

7. Do Not Track

Please note that we do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser.

8. Your Rights (UK & EU Residents)

If you are a UK or EU resident, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your data
  • Request deletion of your data
  • Object to certain types of processing (e.g. direct marketing)
  • Withdraw consent at any time

To exercise these rights, please contact us at info@regn.co.uk.

We process your data in the UK, and your data may be transferred outside of Europe (e.g. to Canada or the US). Where this happens, we use safeguards such as adequacy regulations or Standard Contractual Clauses to ensure your information is protected.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

9. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. This helps with legal, accounting, and customer service purposes.

10. Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that data has been collected from a child under 13, we will delete it promptly.

11. Changes

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions about our privacy practices, to exercise your data rights, or to make a complaint, contact us at:

Email: info@regn.co.uk